Shipping Costs

FREE Shipping for orders of $50+

$5 Shipping ANYWHERE in Australia (4-6 days).  

$10 Express Post Shipping (1-3 days) to all Australia Post Express Post locations.



Placing and Accepting Orders


Orders will not be dispatched until payment in full has been received and CrazyContacts.com.au is satisfied with the integrity of the order. CrazyContacts.com.au is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product. Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.


Cancellation by CrazyContacts.com.au


We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.


Cancellation by the Customer


Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges. Orders cannot be cancelled once product has been shipped. Due to the nature of the product, items CANNOT be returned once they are opened. This practise is consistent with all contact lens retailers. 

Delivery


It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Domestic delivery is handled by Australia Post and is subject to their terms and conditions.  Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.


Goods Damaged or Faulty on Delivery


CrazyContacts.com.au's main priority is your satisfaction. If you receive products that are damaged or faulty, we will happily organise an exchange for you, providing that the contact lenses have not been opened. You must return damaged/faulty goods within 7 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. In the event that you receive a defective or damaged product, we will dispatch you a replacement item (subject to availability) once we receive the return, at our cost. Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to CrazyContacts.com.au